Independent Living Waterloo Region

About Us

Independent Living Waterloo Region is a non-profit organization dedicated to creating choice and support for people with disabilities to live independent lives.

Our Vision

An inclusive community where persons with disabilities are supported to live independently and thrive.

Our Mission

To support and champion Independent Living for persons with disabilities through self-directed services and programs.

Our Values

What we bring to our work


We value mutual respect in all our daily interactions – with each other, with our consumers, and with our stakeholders.

service excellence

We deliver timely and responsive service to our consumers through talented staff, and an environment of continuous learning and quality improvement


We value the diversity of our employees, volunteers, and consumers and foster a culture of equity and open communication.


We achieve success by exploring opportunities and fostering partnerships with our consumers and other stakeholders.


We continuously evaluate our work, adapt as needed, and measure ourselves against the highest standards of service, integrity and fiscal responsibility.

Our philosophy

These ideals are at the core of what we do and guide our work with people with disabilities every day.

We believe in…

  • Supporting the rights and responsibilities of persons with disabilities and those who work with them.
  • Accommodating the diverse needs of persons with disabilities.
  • Promoting the continued independence of persons with disabilities through self-directed services.
  • Supporting persons with disabilities to fully participate in the community as equal citizens.
  • Responding to the needs of support persons, including staff, family members, friends and volunteers.
  • Advocating for the elimination of barriers.
  • Striving towards a truly inclusive community.