Independent Living Waterloo Region (ILWR) is grateful to its funders and donors for their ongoing dedication and commitment. They assist us in maximizing our consumers’ ability to live independently.

Multi-Sector Service Accountability Agreement (M-SSA)

The Local Health System Integration Act, 2006 requires that Ontario Health and the Health Service Provider enter into a service accountability agreement. 

The service accountability agreement supports a collaborative relationship between Ontario Health and the Health Service Provider to improve the health of Ontarians through better access to high-quality health services, to coordinate health care in local health systems, and to manage the health system at the local level effectively and efficiently.

Independent Living Waterloo Region and Ontario Health agree that Ontario Health will provide funding to ILWR on the terms and conditions set out in this M-SSA Agreement to enable the provision of services to the local health system by ILWR.

Compliance declaration

ILWR’s Declaration of Compliance issued pursuant to the Multi-Sector Service Accountability Agreement.

Compliance with privacy legislation

Independent Living Waterloo Region is a Health Information Custodian (HIC) under the Personal Health Information Protection Act (PHIPA), 2004. This provincial legislation establishes rules concerning the collection, use and disclosure of personal health information. As a HIC, ILWR and its employees are responsible for ensuring that the personal health information of all applicants and consumers is treated with respect and sensitivity.

Additional funders

ILWR is thankful to these additional funders who support our organization in delivering additional Attendant Services, Direct Funding administration and the Independent Living Resource program.

  • Centre of Independent Living in Toronto (CILT)
  • City of Kitchener
  • Deer Ridge Golf Course
  • Independent Living Canada
  • Home & Community Care Support Services – Waterloo Wellington
  • KW Community Foundation
  • Ontario Trillium Foundation (OTF)
  • United Way Waterloo Region Communities


Every donation, philanthropic pledge, or gift-in-kind, helps ILWR advance our mission and take better care of our community by creating access to programs and services and enhancing the quality of life of the consumers we support.

The Miller Memorial Trust is one example of a philanthropic pledge from a former employee which has supported ILWR for over 15 years.

Annual reports

For past annual reports, please contact us.

Accreditation Canada

Accreditation is an ongoing process of assessing services against standards to identify what is being done well and what needs to be improved. Health care providers accredited by Accreditation Canada have met the national standards of quality. They are committed to making sure you receive the best care possible. More than 1,000 health care and social services providers across Canada use the Accreditation Canada process to thoroughly evaluate and continually improve their services.

Independent Living Waterloo Region is currently working towards our Accreditation Primer survey in June 2024 with Accreditation Canada.