Our Services

Attendant Outreach

Independent Living Waterloo Region (ILWR) provides Attendant Outreach Services to adults with physical disabilities in their home, school, or workplace. Our Attendant Outreach Services include:

  • Non-medical personal support
  • Essential homemaking tasks
  • Safety checks
  • Medication reminders and assistance

Please Note: There is currently a waitlist for Outreach Services. Applicants are ranked according to their needs, staffing and service hours available.

ILWR’s Attendant Outreach Services are based on your individual needs and preferences.

Our Attendants are trained to assist with personal care activities. If your Service Plan includes assistance with controlled acts or complex needs, we will arrange consumer-specific training. Controlled acts may include bowel routines, intermittent catheterization, tracheostomy care or suctioning, medication assistance, or blood glucose monitoring.

Consumers can access up to 21 hours of services per week on a scheduled basis, for a maximum of 90 hours per month, based on service needs, funding and staffing resources.

ILWR focuses primarily on personal support services. We will assist with essential housekeeping that fits around your personal care. Should you require additional cleaning and homemaking services, we can refer you to community resources for further support.

Personal Care

Our focus is to assist you with personal care activities such as…

  • Grooming and hygiene
  • Skin care
  • Bathing and washing
  • Medication assistance
  • Dressing and undressing
  • Oral care
  • Positioning, mobility, and transferring
  • Toileting
  • Assistance with eating

Homemaking and
Other Tasks

Essential homemaking tasks ILWR can assist you with may include…

  • Safety checks/reassurance services 
  • Light housekeeping 
  • Light meal preparation 
  • Assistance with essential communication 
  • Active or passive Range of Motion (ROM) exercises 
  • Support to access community resources 

Eligibility and Application

Learn more about eligibility and to apply for services by clicking the button below.